Home » General » Currently Reading:

An Ode to delicious CRM (with apologies to Elizabeth Barrett Browning)

June 22, 2005 Graeme Codrington General No Comments

We need to go beyond “customer satisfaction” to something far, far beyond that. Why not aim to “amaze”, “impress” or “dazzle” our customers, rather than simply satisfying them. I am really tired of making choices as a customer based on “who is the least crap in this industry?”.

What will it take internally, to produce a set of client interface staff who have what it takes to provide “customer delight”?

My customer, my client – let me delight you…
by Graeme Codrington (apologies to Elizabeth Browning)
Customer service -- not

    How do I serve thee? Let me count the ways.
    I serve thee to the depth and breadth and height
    My soul can reach, when in feeling and in sight
    For my end is to your freeing and to you embrace.
    I serve thee to the level of everyday’s
    Most quiet need, by sun and candle-light.
    I serve thee freely, as men strive for Right;
    I serve thee purely, as they turn from Praise.
    I serve thee with the passion put to use
    In my old griefs, and with my childhood’s faith.
    I serve thee with a love I seemed to lose
    With my lost saints,—I serve thee with the breath,
    Smiles, tears, of all my life!—and, so I choose,
    I shall but serve thee until dying breath.

See the original at http://www.netpoets.com/classic/poems/008003.htm.

No related posts.

Related posts brought to you by Yet Another Related Posts Plugin.

Comment on this Article:







Subscribe to this blog

Subscribe

Category Drop-Down

Posts about Technology Trends

How Gen Y sees the Gen gap

March 20, 2010 Graeme Codrington

How Gen Y sees the Gen gap

The 11 March 2010 edition of the TIME magazine had a great cover article on “10 ideas for the next 10 years“. In the same edition, Nancy Gibbs (who has often written on generational issues for TIME), wrote an interesting short piece on how young people perceive the generation gap these days. It’s [...]

Africa’s Gift to Silicon Valley: How to Track a Crisis

March 17, 2010 Graeme Codrington

Africa’s Gift to Silicon Valley: How to Track a Crisis

A report under this title appeared in the New York Times on 12 March 2010. It’s a great example of a few things, but especially of the power of social media, and the fact that innovation (and competition) can come from anywhere these days.
Read the story of how technology developed in the aftermath of [...]

The future of money

March 12, 2010 Dean van Leeuwen

The future of money

For years banks and credit card companies have held a strangle hold over the movement of money and charged exorbitant rates for doing so. Now this is changing and fast.
Michale Ivey the founder of Twitpay has devised a system, using code that PayPal made available to him, that allows people to make payments [...]

Twitter 10 Billion – quality not quantity

March 5, 2010 Barrie Bramley

Twitter 10 Billion – quality not quantity

In the last few hours the 10 billionth tweet was tweeted on Twitter. As one would imagine there was all kinds of hype and excitement, as Tweeps with the necesary skills attempted to predict the time it would happen, and I imagine even be ‘the one’?
My last tweet was 9999989724. Wild. Will be at 10 [...]

Recent Comments

  • Graeme Codrington: From: http://philippschaefer.posterous.com/the-participa...
  • Graeme Codrington: Here is an example of how social media changes the power rel...
  • stace: lazy and sensationalist - I couldn't agree more...
  • Graeme Codrington: Here's another example - a company that developed software t...
  • Graeme Codrington: I agree with you on this point, Barrie. BUT... I just had a...

Archives

Tweet Blender

DeanvanLeeuwen: Paragliding across the Himalayas with an iPhone http://ow.ly/1pdCW
33 minutes ago
barriebramley: 5 Questions To Ask Yourself Before You Send That Tweet. - http://ow.ly/WOIb
1 hour ago
DeanvanLeeuwen: How Twitter and Facebook Make Us More Productive http://ow.ly/1pcT3
1 hour ago
DeanvanLeeuwen: How Gen Y sees the Gen gap http://ow.ly/1pd2Z
2 hours ago
tomorrowtodayza: Blog: Paragliding across the Himalayas with an iPhone http://bit.ly/9bkL0C
3 hours ago
barriebramley: Give and take: Will Pepsi profit by enlisting the public in its philanthropic efforts? - http://ow.ly/1eKOv
3 hours ago
DeanvanLeeuwen: Paragliding across the Himalayas using iphones to tell everyone about their Odyssey http://ow.ly/1pd6W
4 hours ago
DeanvanLeeuwen: March 22, 1995: Longest Human Space Adventure Ends http://ow.ly/1pd5n
4 hours ago