Home » Blogging » The Quick and the Dead - case studies » Currently Reading:

SAA flight crew don’t give a damn

September 17, 2005 Mike Blogging, The Quick and the Dead - case studies No Comments

saacrewMy friends over at Jo’blog have posted an entry showing how customer-oriented SAA are, despite their recent bad press (see Graeme’s previous entry).

When are SAA going to learn that consumer-generated media holds weight? When are they going to start responding? Or are they simply too big to bother?

Companies simply cannot afford to sit back and ignore citizen journalism anymore. Rich…! shows us how a digital camera (or camera phone), a quick blog entry and a few links can turn into a PR nightmare.

Do you know who’s talking about your company?

Related posts:

  1. British Airways cabin crew on strike – how to strike back! If you’re a regular reader of this blog, I hope...
  2. How, when and why I Tweet and Blog I’m often asked how I use social media, so I...

Related posts brought to you by Yet Another Related Posts Plugin.

Comment on this Article:







Subscribe to this blog

Subscribe

Category Drop-Down

Posts about Future Trends

Forget creating customer loyalty and focus on building friendships with customers

March 18, 2010 Dean van Leeuwen

Forget creating customer loyalty and focus on building friendships with customers

I’m not talking about the glib friendships companies try to encourage by inviting their customers to be friends or fans on Facebook, but rather intimate and deep relationships that come from having a vested interest in the people that make their business possible. I recently came across a study by Michael Argyle and Monika Henderson [...]

You’re going to have to change your management style

March 17, 2010 Barrie Bramley

You’re going to have to change your management style

I spend a large part of my year in conversation with managers working hard to try and understand today’s younger workforce. The pain they’re feeling is palpable. The evidence of change is overwhelming. Making the necessary changes, at times, seems impossible. The hope is that the challenges are being interrogated and slowly but surely acted [...]

A Radical Proposal for Executive Pay

March 15, 2010 Graeme Codrington

A Radical Proposal for Executive Pay

Everyone agrees that something must be done about executive pay. One of the major contentious issues emerging out of the financial crisis is the way that senior executives and manager, especially in the financial industries, are remunerated. These days, executive pay often seems to be unrelated to the company’s performance, and in many [...]

The future of money

March 12, 2010 Dean van Leeuwen

The future of money

For years banks and credit card companies have held a strangle hold over the movement of money and charged exorbitant rates for doing so. Now this is changing and fast.
Michale Ivey the founder of Twitpay has devised a system, using code that PayPal made available to him, that allows people to make payments [...]

Recent Comments

  • Graeme Codrington: From: http://philippschaefer.posterous.com/the-participa...
  • Graeme Codrington: Here is an example of how social media changes the power rel...
  • stace: lazy and sensationalist - I couldn't agree more...
  • Graeme Codrington: Here's another example - a company that developed software t...
  • Graeme Codrington: I agree with you on this point, Barrie. BUT... I just had a...

Archives

Tweet Blender

Refresh
barriebramley: Google eyes departure from China on April 10 - http://bit.ly/bUJVhf (via @hotapple)
3 hours ago
workforcetrends: RT @philipp_philipp: The participation economy | By Tim Brown and David Fetherstonhaug | The Economist http://post.ly/TMh2
6 hours ago
barriebramley: What Business Card? Just Scan My QR Code - http://ow.ly/1opB0
9 hours ago
workforcetrends: Amazing! @MichaelHyatt is giving away 50 copies of the NY Times bestseller SWITCH by Chip and Dan Heath: http://bit.ly/8Xs9wF
9 hours ago
workforcetrends: RT @GreenMaven: The 16 People You Must Follow on Twitter for #Green Business | Earth and Industry http://bit.ly/cWAt7s #ff
9 hours ago
workforcetrends: RT @futureaware: Robot Journalist Takes Pictures, Ask Questions, Publishes Online #future http://bit.ly/aNVEVL
10 hours ago
workforcetrends: RT @fastcompany: GM to Use Augmented Reality Tech for Safer Driving http://su.pr/5MzhaS
10 hours ago
workforcetrends: I was just asked if I'll be tweeting "personally" somewhere. No, is the answer. This account is my only twitter feed. Content stays the same
10 hours ago
view more »