The modern business plan (by Seth Godin)

I’m a big fan of Seth Godin. I recently signed up to get his daily blog entry sent to me by email – these are often just thought bullets, but sometimes he writes a longer piece that’s very insightful and incisive.

A few days ago, he suggested a new approach to business plans. I have long been a critic of the type of strategic sessions that companies engage in – taking management teams away fr a few days to come up with a tweaked “vision”, “mission” and “purpose” statement, and a long list of strategic objectives. Watch a video of me having fun with this at a conference.

Seth, in fact, talked about this recently as well, saying:

But you’re not saying anything – [this] is the problem with just about every lame speech, every overlooked memo, every worthless bit of boilerplate foisted on the world: you write and write and talk and talk and bullet and bullet but no, you’re not really saying anything.

It took me two minutes to find a million examples. Here’s one, “The firm will remain competitive in the constantly changing market for defense legal services by creating and implementing innovative and effective methods of providing cost-effective, quality representation and services for our clients.”

Write nothing instead. It’s shorter.

Most people work hard to find artful ways to say very little. Instead of polishing that turd, why not work harder to think of something remarkable or important to say in the first place?

But, back to his thoughts on business plans, Seth suggest that we abandon the traditional headings in our plans, and develop them under five new ones.

… Continue Reading

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How various industries are using Twitter

Mashable, the social media guide website

10 Ways Universities Are Engaging Alumni Using Social Media

Click the title above to access the full story and all the details. The author suggests the following ten uses of social media uses to engage almuni. Some of these may be clever to use with corporate “alumni” too:

• Helping Alumni Find Jobs
• Collaboration and Connecting With Students
• Fundraising: From E-mails to Tweets
• Training Alumni To Use Social Media
• Meeting Alumni Where They’re At
• Providing Tools To Spread Information
• Alumni-Generated Content
• Promoting Alumni Networks
• Mobile Reunions
• Connecting The Dots: Google Maps

How Hospitality Companies are Using Social Media for Real Results

I was excited to find this article title, but disappointed at the content. They suggest the following uses:

• Personalizing Customer Service
• Storytelling
• Making Good with Mom
• Employee Education

I’d suggest that the following could easily be added:

• Geotagged and location-based tips and specials in the venue, and in the surrounding areas
• Event announcements and daily information
• Special deals and giveaways
• Enhancement of entertainment options
• Management of staff, schedules and staff interaction
• Scheduling of activities, including allowing guests to requests services (e.g. wakeup calls, reservations at restuarants and spas, etc)
• Feedback (and responses to feedback)
• Use “objects that tweet” to manage facilities

What would you add?

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Creating Raving Fans: Something to learn from Liverpool Football Club

Liverpool Football Club (LFC) has long enjoyed manic support from the terraces and I for one include myself in that tribe. It is a club with a rich heritage and traditions that evoke envy and admiration in equal measure. Yesterday I read of manager, Rafa Benitez’s departure, a turn that many have been waiting for as something that is needed to restore Liverpool to their rightful place amongst the premiership’s elite following the banana skin of the 2009/10 season. Of course time will be the judge of that belief.

However what was impressive in this newsworthy development was the statement put out by Benitez in response to the mutually agreed upon departure (read it here). He said:

“It is very sad for me to announce that I will no longer be manager of Liverpool FC. I would like to thank all of the staff and players for their efforts. I’ll always keep in my heart the good times I’ve had here, the strong and loyal support of the fans in the tough times and the love from Liverpool. I have no words to thank you enough for all these years and I am very proud to say that I was your manager. Thank you so much once more and always remember: You’ll never walk alone.”

It’s devoid of any trace of bitterness and went way beyond the usual political correctness associated with such announcements. Liverpool is not in the custom of changing managers like Chelsea score goals (a hurtful analogy I know – forgive me) but when they do, it seems they know how to do so. They have succeeded in creating yet another raving fan from their now ex-manager. It could all have been so different and usually is in the turnstile that is football management.

It is a lesson many companies should learn…especially when it comes to dealing with the emerging reality of their ‘Bright Young Things’ walking out the door as they are sure to do.

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Fashion, Facebook & Leadership: What Goes Around WILL Come Around.

A grainy photograph capturing my student days that had somewhat subversively surfaced had my kids laughing out loud at my then image. Ignoring for a moment my justifiable indignation, the reality is that little did my kids realize that one-day, they too would feel the scorn metered upon them by their own beloved offspring for their current high fashion sense. And of course then, even more so than now, there will simply be no place to hide with only one word needed by way of explanation: Facebook. As I watch my kids post images with manic frenzy to their Facebook profiles, it is hard to mask the smugness I feel as I witness the evidence of delayed retribution being so diligently compiled at their own hand.  The irony of it all is perhaps a consolatory delight that comes with growing old(er). In this context one has to wonder if Facebook, will go from today’s best friend to tomorrow’s worse enemy it falls, as it must,  into the ‘wrong hands’?

Indeed, what ‘goes around, comes around’! And what’s more, it is amazing how quickly the wheel of ‘cool to clueless’, of ‘hip to hopeless’ turns, sparing none in the process.

If it is true of fashion that what goes around will come around, is that the same for leadership?  Identifying cycles, patterns and learning to connect the dots are all important landmarks that make up the journey for those wishing to be adaptive leaders. However, there is a stark warning for leaders relying on the wheel turning in order to get them back ‘in fashion’. Past wisdom, or what we label ‘experience’, isn’t always the leader’s alley. Peter Drucker warns on the danger of applying past solutions to current concerns in times of turbulence.  Prevailing contextual shifts mitigate against the simplistic application of past solutions. Problems and solutions go hand in glove; new problems and old solutions less so.  For leaders who have themselves stopped learning, the danger of applying past solutions to today’s challenges is even greater. This is true whether the leaders is confronting an economic downturn or devising a communication strategy.

The wisdom to distinguish between what will change and what doesn’t change is a leadership challenge. Laughing at old photographs is a given; understanding the nuances of what appears to be an  ‘old problem’ is less so.

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‘Here come the girls’: How the recession has impacted men (and women) at work

At least three advertising campaigns are currently using the song, “Here come the girls” (remixed by the Sugarbabes) in the UK. Besides being slightly confusing, it is a reminder that indeed, women are coming to the workplace. They have been since the 1960s, of course, but there have been recent markers that are worth noting.

I recently discovered that almost every recession in the past four decades has had a bigger impact on men than on women. All around the world, men lose more jobs in recessions, and find less employment afterwards. This is just a part of a bigger trend of women dominating the workplace: America was the first country to have more women in the workplace than men (this happened in March 2010). Many countries will follow suit in the next few years. And the pay gap is closing steadily, too.

As the father of three daughters and the husband of one wife, this is good news for me. Of course, the job is far from finished. The future still looks rather bleak for women in executive positions. In the US, 50% of grads are women, 30% of managers and 10% of senior executives. The figures have hardly changed over the past few decades, and one recent prediction says it’s going to take 60 years for parity!

The article that brought all of this to my attention was in The Spectator last week. You can find it here, or read an extract below. You can also see additional information with graphs and data at the Spectator blog.

… Continue Reading

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Some (more) gems from our archives – valuable reading!

This blog has been running since 2003, and has nearly 2,000 individual entries. At one level it is a living library of the “new world of work”, captured as it emerges around us. I have recently taken some time to troll through the archives, from day one, and discovered again some remarkable gems. This is the second in my series of “gems from the archives”.

These articles from early 2005, are still well worth reading. They were prescient then, and remain important now, as we think about the implications of the new world of work that we find ourselves in. Enjoy:

• The goal of diversity is not harmony
• Cultural intelligence: Individual interactions across cultures
• Would you work for Halliburton (This is even more relevant as it appears Halliburton are the ultimate cause of the current BP Gulf of Mexico oil spill disaster)
• Lessons from where you least expect them
• The last man to wear pantaloons
• Apres moi le deluge – dealing with short term thinking in leadership
• Conversation vs Information
• Chaotic management
• Leading diversity: an invitation to leaders everywhere
• Organising the future: The Individualized Corporation

Happy reading!

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Words of wisdom from Peter Drucker

Mr. Drucker’s greatest impact came from his writing. His more than 30 books, have sold tens of millions of copies in more than 30 languages, came on top of thousands of articles, including a monthly column in The Wall Street Journal from 1975 to 1995. Here are some of his sayings which I like best:

- “Marketing is a fashionable term. The sales manager becomes a marketing vice president. But a gravedigger is still a gravedigger even when it is called a mortician – only the price of the burial goes up.”
- “One either meets or one works.”
- “The only things that evolve by themselves in an organization are disorder, friction and malperformance.”
- “Stock option plans reward the executive for doing the wrong thing. Instead of asking, ‘Are we making the right decision?’ he asks, ‘How did we close today?’ It is encouragement to loot the corporation.”
- “The information age and the knowledge workforce…isn’t just about companies changing. It’s about everything changing”
- “Wherever you see a successful business, someone once made a courageous decision.”

Personally I think the man was a genius

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What CEOs really want from their top leadership team

If you ask CEOs what they really want from the people they lead, their answers will indicate the imperative of the age in which they live. If you’d asked that question in the 1950s, for example, they’d probably have answered “technical genius in their field of expertise”. In the 1970s, it was possibly “loyalty and dedication”. In the 1980s, they’d probably have been looking for “driving ambition and competitiveness”, the 1990s was probably about “vision”, while the 2000s were likely about “ruthless efficiency and management discipline”. What do you think?

I was interested to read the results of a recent survey from IBM’s Institute for Business Value. Can you guess what one leadership competency was valued above all others?

The answer bears important consequences for a company’s stakeholders, since the qualities that a CEO values most in the company leadership team will set a standard that affects everything the company does, and contribute directly to its long-term success (or failure).

And the answer is… CREATIVITY.

Conducted through in-person interviews with consultants from IBM’s Institute for Business Value, less than half of global CEOs believe their enterprises are adequately prepared to handle a highly volatile, increasingly complex business environment. CEOs are confronted with massive shifts new government regulations, changes in global economic power centers, accelerated industry transformation, growing volumes of data, rapidly evolving customer preferences – that, according to the study, can be overcome by instilling “creativity” throughout an organization.

More than 60% of CEOs believe industry transformation is the top factor contributing to uncertainty, and the finding indicates a need to discover innovative ways of managing an organization’s structure, finances, people and strategy. The CEOs interviewed told IBM that today’s business environment is volatile, uncertain and increasingly complex. Eight in ten CEOs expect their environment to grow significantly more complex but only 49% believe their organizations are equipped to deal with it successfully.

“Coming out of the worst economic downturn in our professional lifetimes — and facing a new normal that is distinctly different — it is remarkable that CEOs identify creativity as the number one leadership competency of the successful enterprise of the future,” said Frank Kern, senior vice president, IBM Global Business Services. “But step back and think about it, and this is entirely consistent with the other top finding in our Study — that the biggest challenge facing enterprises from here on will be the accelerating complexity and the velocity of a world that is operating as a massively interconnected system.”

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Out of the mouths of babes: Authentic leadership doesn’t pretend

A few years ago, my business partner, Keith Coats, wrote a superb little book, “Everything I Know About Leadership I Learnt from the Kids” (it’s officially out of print, but you can still buy new copies from Amazon.co.uk and Kalahari.net). The book is written for leaders in all walks of life. Each chapter is a short story from Keith’s experience with his own children (and the children of a few friends, including my own), followed by a reflection and some remarkable insights on leadership. It really is a gem of a book.

And it has forever tuned me into the leadership lessons I can learn from my own children. I have three daughters, aged 5 to 11 at present, and they’re a constant source of joy, anxiety, love, learning, terror, pride, thrill and focus – all at the same time.

On Friday, I did a day long workshop on Global Trends with the private bankers at Coutts (the bank of The Queen and David Beckham). Given the audience, I decided to dress up, and arrived at breakfast with the family wearing a suit, tie, cufflinks – the full works. This is very unusual for me – my standard apparel is “business casual”. I must admit that I was feeling very posh and sophisticated, and quite pleased with myself as I thought about what the day had in store.

But my youngest daughter brought me down to size nicely as she saw me at breakfast: “Look, Daddy’s pretending to be a doctor!”. In her little world, the only people she has ever seen wearing ties are medical doctors, and her world is also neatly broken up into “real” and “pretend”.

There is a lot of “pretend” in the world of work. Some of it is necessary, as we present a version of ourselves to our colleagues and clients. We don’t need them to know everything about us – just those bits necessary to do our jobs. And that’s fine. But sometimes we begin to get sucked into some of the “pretend” worlds we create. And that ultimately can undermine who we really are.

… Continue Reading

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Political satire, leadership and conviction

During the Christmas holidays last year, I had one truly wonderful evening conversing with one of my wife’s cousins. He’s a private school headmaster in the north of England, and he took some time to give me an engaging overview of the history of political satire in the UK. It was a lot more interesting than it might sound, since it seems that the development of political satire in the past half century has mirrored politics, society and values in general in the UK. A bold thesis. But I think he has a point.

As with all deeply engaging conversations of this type, they tend to embed themselves in my brain and work themselves over and over as my mind cogitates on them. And, because they are there, they also influence what catches my attention. And so, I was very interested in a piece in a recent Spectator magazine that looked at how a change in government will influence the humour of the political comics. You can read it in The Spectator, 22 May 2010 or an extract below.

The most poignant point made in this piece is that it is very difficult to satirise “conviction politicians”. The humour – and satire – emerges from the distance between perception and reality. I wonder, if you think of your own position as a leader (or parent, or colleague, or whatever position of influence you might hold), whether you would be easy to satirise, or whether you would be tough to satirise because you live out your convictions? Something to think about…

… Continue Reading

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Some hidden gems from our archives – valuable reading!

This blog has been running since 2003, and has nearly 2,000 individual entries. At one level it is a living library of the “new world of work”, captured as it emerges around us. I have recently taken some time to troll through the archives, from day one, and discovered again some remarkable gems.

These articles from 2003 and 2004, are still well worth reading. They were prescient then, and remain important now, as we think about the implications of the new world of work that we find ourselves in. Enjoy:

• 10 Skills for the future
• Thirteen things smart leaders know: how to thrive in a relational economy
• Change has changed
• What women want: the future of leadership
• Relearn to relate
• If you’re not failing, you’re not trying hard enough
• A brave new world, for women
• The great HR paradox: A thought bullet for CEOs everywhere

Happy reading!

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Best blog posts of the last month

It’s been a long time since I have done a “best of” list, and today I plan to do two. The first is the best blog entries of the last month. It’s a been a good month for this blog, and maybe you missed a few of the best entries. Here’s my list, but maybe you think I’ve missed one or two – add your own thoughts below…

• The Janitor: Why the World Cup Will Succeed – the most read article on our blog in the last month, this good news story by Keith Coats is gaining a life of its own as it spreads a good feeling about Africa
• Sir Ken Robinson at TED again – the latest video from TED and the one that started it all. One of the best communicators you’ll see talking about the vital topic of how to develop creativity and the future of education
• Synthetic Life created – this is a short entry, but added to this list because it is just such a huge story. Also read the further details in the comments
• The second and third billion consumers – important insights into the developing world and the role of women in the global economy
• Wreckamovie case study – crowdsourcing comes to Hollywood – my favourite interview of the month
• Dean interviews Zappos and Harley Davidson Execs – this is my favourite interview from last month
• A story before bed.com – my favourite company of the past few weeks – how technology is now connecting us
• Just a Thought: Get Rid of Your IT Department – the post that got the most comments in the pat few weeks
• Right brain people will be a-head in the future – the most retweeted article this month
• When Retirement Stops: PODCAST – our most downloaded podcast this month

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How to Make Magic: The Leader’s Challenge

In TomorrowToday.biz we write articles and have an active blog. We write a lot of articles…I write a lot of articles. I guess you could say, “We’re full of it”! But something amazing is happening over my most recent article concerning why SA will host a memorable World Cup. It is unashamedly a ‘good news’ story in a context where we seem to gravitate to ‘bad news’ stories. I guess such stories sell more copy but they also do incalculable damage to important national treasures like perspective and morale. The comments have come from South Africans scattered across the globe, several identifying with the Janitor’s magic (you will have to read the story) and recounting their own similar such tales. And so the magic spreads! Like all good magic should.

However, there is an interesting thought tucked away in the story, one that leaders should be pondering – and that is: How do I get my staff to exhibit this type of energy exemplified by the Janitor? … Continue Reading

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Seth Godin dreams about how technology can enhance meetings

I enjoy Seth Godin – he writes short, sharp blog entries almost every day in which he just gives you a slight shove in a new direction. It’s always refreshing.

Today, he is dreaming about how we could use technology to dramatically enhance meetings. He links his thoughts to the launch of the iPad in Europe today and I am guessing the fact the Apple became the second most valuable company in America yesterday (overtaking Microsoft in market cap for the first time!). But it could be any platform – in fact, a cloud based technology solution would be best.

Whatever form it takes, his vision for the future of meetings is inspiring. Take a few minutes to read it at his blog (or an extract below):

… Continue Reading

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The day Apple became more valuable than Microsoft

At the close of market yesterday Apple became bigger, by market cap, than Microsoft. This is huge and reflects the market’s belief that although Apple isn’t as big as Microsoft, (and probably never will be), nor does Apple make or have as much money, at the moment at least Apple is leading the tech world. Fast Company has written a good post on why this is so but they focus primarily on the product differences. The main reason in my mind is the experience Apple offers to customers. Any competitor can copy a iPhone or iPad, they make even make it look funkier, but until they match or better the overall customer experience Apple will remain way ahead of it’s competitors. Today’s competitive advantage lies in how well companies engage with their staff and customer and it is in this sphere where Apple leads the way.

You can read more about the momenteous day when Apple overtook Microsoft below or at Fast Company

… Continue Reading

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Delivering Happiness… a path to profits, passion and purpose

I’m very excited! I’ve just received two advanced copies of Tony Hsieh’s (CEO of Zappos) new book called Delivering Happiness. And best news of all I’m giving away a free copy to a member of our blog community. All you need to do is tell me a story of a customer experience that delivered happiness to you or someone you know well. It can be your company that delivered the happiness to a customer or your own experience as a customer. Tell us the name of the company, what the experience was and why it made you happy and you will be entered into the draw for the book. You can tell us your story below in the comment box or email me your story at dean@tomorrowtoday.uk.com

I’m a big fan of the company Zappos, have been for several years and often use their approach to business as case studies in my presentations and workshops. Recently I had the privelige of being interviewed and hosting a podcast with the CFO/COO of Zappos Alfred Lin. Alfred has some facinating insights into delivering customer experiences and I’d encourage you to listen to the podcast here. Zappos under the leadership of Tony Hsieh has a unique approach to business that has been incredibly successful. I’m off now to read the book and I will tell you more about the book and it’s insights as I read it… can’t wait

To wet your appetite about winning the book here is a excerpt from Delivering Happiness: (By the way if you are also a blogger why don’t you put your name down for an advance copy of the book by clicking on this link)

Introduction: Finding My Way

Wow, I thought to myself. The room was packed. I was on stage at our all-hands meeting, looking over a crowd of seven hundred Zappos employees who were standing up cheering and clapping. A lot of them even had tears of happiness streaming down their faces.

Forty-eight hours ago, we had announced to the world that Amazon was acquiring us. To the rest of the world, it was all about the money. The headlines from the press said things like “Amazon Buys Zappos for Close to $1 Billion,” “Largest Acquisition in Amazon’s History,” and “What Everyone Made from the Zappos Sale.”

In November 1998, LinkExchange, the company that I’d co-founded, was sold to Microsoft for $265 million after two and a half years. Now, in July 2009, as CEO of Zappos.com, I had just announced that Amazon was acquiring Zappos right after we had celebrated our ten-year anniversary. (The acquisition would officially close a few months later in a stock and cash transaction, with the shares valued at $1.2 billion on the day of closing.) In both scenarios, the deals looked similar: They both worked out to about $100 million per year. From the outside, this looked like history repeating itself, just at a larger scale.

Nothing could be farther from the truth. To all of us in the room, we knew it wasn’t just about the money. Together, we had built a business that combined profits, passion, and purpose. And we knew that it wasn’t just about building a business. It was about building a lifestyle that was about delivering happiness to everyone, including ourselves.

Time stood still during that moment on stage. The unified energy and emotion of everyone in the room was reminiscent of when I’d attended my first rave ten years earlier, where I’d witnessed thousands of people dancing in unison, with everyone feeding off of each other’s energy. Back then, the rave community came together based on their four core values known as PLUR: Peace, Love, Unity, Respect.

At Zappos, we had collectively come up with our own set of ten core values. Those values bonded us together, and were an important part of the path that led us to this moment. Looking over the crowd, I realized that every person took a different path to get here, but our paths somehow all managed to intersect with one another here and now. I realized that for me, the path that got me here began long before Zappos, and long before LinkExchange. I thought about all the different businesses I had been a part of, all the people who had been in my life, and all the adventures I had been on. I thought about mistakes that I had made and lessons that I had learned. I started thinking back to college, then back to high school, then back to middle school, and then back to elementary school.

As all the eyes in the room were on me, I tried to trace back to where my path had begun. In my mind, I was traveling backward in time searching for the answer. Although I was pretty sure I wasn’t dying, my life was flashing before my eyes. I was obsessed with figuring it out, and I knew I had to do it this very moment, before the energy in the room dissipated, before time stopped standing still. I didn’t know why. I just knew I needed to know where my path began.

And then, right before reality returned and time started moving again, I figured it out.

My path began on a worm farm.

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Social Media Platforms are taking the virtual out of reality

Often those that don’t, a few that have, and one or two that do, criticize social media platforms (Twitter, FaceBook, et al) of being a conceptual experience robbing the depth of authenticity from face-to-face relationships. In their opinion relationships on social media platforms are a far cry from the real world and are therefore best avoided.

There is some merit in these pronouncements, especially with some of the bizarre and ridiculous anecdotes that abound in these emergent spaces. We all know the one about the one guy that murdered the other guy in the real world because he stole something from him in the virtual world. And we know about the woman who divorced her husband in the real world because of his affair in the virtual world.

But what of the other stories? The counter-stories to these crazy ones? Are there any, and if there are, what do they look like? Do they have substance? Do they add value? Do they benefit us individually or corporately?  That was the journey of discovery I set myself 2 weeks ago as I thought about writing this post.

If any social media platform is going to survive it will need to impact the real world we inhabit. It cannot remain conceptual and virtual and expect to be more than just a passing fad. ChatRoulette, in my opinion, is a good example of a social media platform that will not find a place in our near future. It will be one of those places you go and visit because you’ve heard about it, and having been, will tick it off and never go back again. Unless of course it finds a way to impact the real world. At this juncture I cannot imagine how?

Mid-morning three Sunday’s ago, I received a Tweet from someone I’ve not met face-to-face. Someone I’ve not spoken to voice-to-voice. Someone I’d not ever sent a fax, e-mail or sms to. She’s someone I’ve only ever sent 140 character bursts to, via Twitter. I know she’s married, has two children, grew up in East London, and works in marketing for one of South Africa’s large financial institutions. You can learn a lot through 140 character bursts over time.
… Continue Reading

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LEAD: Leadership principles learnt from Sir Alex Ferguson and Sir Bobby Robson

Gary Bailey, goalkeeper for Manchester United on 373 occasions from the late 70’s to the mid 80’s, and also for England before retiring with a knee injury, had the privilege of playing for two of the most successful football managers of all time: Sir Alex Ferguson and Sir Bobby Robson.  Having retired early, Gary is one of those rare footballers who pursued an academic career, finishing a Bsc in Physics while playing for Man Utd, and an MBA from Henley in Oxford thereafter, with a focus on leadership.  He has combined his academic studies with the real world examples of highly successful football managers to produce a fun-filled and highly informative programme on leadership, called LEAD.  TomorrowToday is pleased to be able to collaborate with Gary in bringing the LEAD programme to our clients. Click here for more details.

Football and Leadership

With the recession having placed leaders under greater pressure than ever, the world of football offers insights into how to handle this problems, and also how to plan for a great future. That football is a pressure business is not in doubt – nearly one third of all premiership managers get the sack (or resign) in the course of a season.  How do those managers cope with producing weekly results (as opposed to quarterly or annual results!) and what skills do they use to motivate their teams?

The top football managers in the world are able to withstand these pressures, and produce results time and time again.  Sir Alex, Sir Bobby and many other top managers such as Arsene Wenger, Rafa Benitez and Mark Hughes have at least four leadership characteristics in common.  Even if you are not a football fan, the principles are still easy to follow, and the business comparisons obvious and powerful.

The simple memory tool is the word LEAD – it stands for the following 4 focus areas of top leaders: … Continue Reading

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Great Conversation between Steve Jobs and Bill Gates

I’m sure this has done it’s rounds, but I got it today and spent a fair amount of time recovering from an aching stomach. Very clever storyboard of images, wherever and whoever it originated from?

Thanks to Conference Speakers International for sending it. Great site to visit, especially because they made me their Speaker of the Month : )

Click on ‘Read more‘ to see the storyboard of images.

… Continue Reading

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PodCast Update – Nine Business reasons to go Green

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