Archive for the 'Diversity' Category

Just because they are black does not mean they are right

Jim Collins, in “Good to Great” suggests that it is imperative for one to select the right people or “get the right people on the bus” as a means of developing a great company. In a South African economy where legislation like BEE is enforced, it is important to understand this process and be rigorous about selection. Is then the new black talent is a highly sought after commodity in the workplace today?

As a black South African there are often numerous offers to form part of Business boards all in the name of BEE. Skin colour, it seems, is now at times a greater competency than skill. I wonder what the price of all this is going to be?

In the new economy, relationship building with staff will be critical. There is a new black kid on the block who does not want to be insulted by all these extravagant offers in the business world. The deal and warning to companies is that it is still essential that the right people come on board than just on the merit of skin colour. It is still about skill and deliverables. Younger X’er South Africans still want to be valued for their deliverables. It is an educated group of individuals who model boomer values in their drive and need for achievement in the highest level. In some ways this group of South Africans is now entering the market and revolutionising the way business is done in the quest to remain African yet competent and competing with the best in the world. The come armed with credentials and connection with senior members in established companies and government.

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The Soul of Your African: Celebration

Aloysias Maimane asks what makes someone an African. Part of the answer relates to African celebrations. In this article, Aloysias explains what celebrations mean to Africans, and what implications this has for companies and leaders. Anyone who needs to attract, retain and inspire African staff members, whatever their cultural background, would do well to consider the importance of celebrations.

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Tesco trains their staff in generational talk

Tesco logoOlder supermarket workers, at Britain’s Tesco, are being given a guide to youth slang to help them understand younger colleagues and customers, in the form of a pamphlet handed out to staff. The pamphlet is being tried out in some of Tesco’s 1 500 stores with a high proportion of employees over retirement age.

Key phrases in the guide include:

  • Bad: Good (but this can also mean bad. When in doubt, just nod).
  • How’s it hanging?: How are you today?
  • Laters: Cheerio, goodbye.
  • Minging: Ugly, unattractive.
  • Phat: Wicked (in the good sense), cool.
  • Slammin’: Pleasing to the eye.
  • Talk to the hand: I’m not listening.
  • Wack: Weak, boring.

A Tesco spokesperson said: “It aims to help bridge the generation gap and offer a guide for older members of staff looking to chat with younger colleagues and customers.”

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Buppies - coming to terms with young black staff

Buppies - Black yuppies. Black young upwardly mobile professionals. Research shows that this is one of the fastest growing demographic groups in South Africa, but many companies and leaders have no idea how to manage them. Aloysias Maimane, a new member of the TomorrowToday team and a top South African presenter and facilitator, provides some insights into this important group.

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Travel Tips: Power, Phones and Tipping

For those who travel regularly to different cultures, you know the nightmare of arriving in a new country and realising that you don’t know some important local customs. I’m not talking about the customs officials at the airport, but rather issues like do you tip the taxi driver, and if so, how much. Do you tip the porter at the hotel, or the waitress at the restuarant?

Then, you probably also know the frenzy of trying to work out the power adaptors and trying to get your laptop juiced up (its battery-life died somewhere over the Indian Ocean, right in the middle of an important email).

OK, so maybe you don’t care, but I have just found two great websites, and need a place to put them so I can remember them:

While doing the research for the above sites, I came across a great one that seems to list everything in one place: http://www.kropla.com/.

Sawubona (Zulu greeting: “I see you are not my enemy”)

SwaubonaI have been black for as long as I can remember, yet it would seem of late with the introduction of technology, education and westernised worldview, that reality is consistently being challenged. I grew up in Soweto with the values of the struggle being continually reinforced along with those of simply living in community with others. I guess you can call that Ubuntu but that term is undergoing huge fatigue and is progressively losing currency.

One of the key values that drove my upbringing was a message that everyone who is older than you is your father and mother. I guess by in large this spoke to the value of respect and pure manners. It was that if an older person was in the room you’d stand to greet them; if you were in a bus they came through, you’d offer up your seat; it was that you address them by their title or at the very least add a prefix to their name – Bra so and so, or Mr Sibanibani, Ubaba ka Sibanibani (Mr or the father of so and so).
We enter into a new corporate era where it is fast becoming company policy that we should address each other by first names. It is quickly breeding a culture where as young as we are, we are finding ourselves in positions of leadership that by default sometimes mean we have older people below us. How then should we address them?

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A is for Apple, BEE is for Business. Part 3: The Solution

In the past two e-zines, John Maxwell has outlined the BEE question and the BEE problem. Now, in this final contribution, he focuses on one of the possible solutions to BEE. He is involved with an innovative Trust that is changing how BEE is done, and taking it to where it was intended to be: grass roots upliftment of South African society. TomorrowToday does not necessarily endorse John’s trust, but we fully support innovation and community development. Read and enjoy!

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Manager, offshore thyself

A great article in the latest Economist magazine looks at the issue of corporate locations, and where you place your key executives. The subtitle asks: “Does the location of a company’s headquarters matter any more?” Read the article, from the 8 March 2007 editiion, here (subscription may be required).

Basically, the answer is that, “Yes” it does matter. Certain executive positions are being offshored, and big companies, like IBM and Nokia are leading the way in this trend.

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A is for Apple, BEE is for Business (part 2)

John MaxwellJohn Maxwell, co-founder and administrator of the Nkomazi Community Trust, examines Broad-based Black Economic Empowerment (BBBEE) and points out some flaws within the current implementation. Telling the story of a BEE deal gone wrong John shows that BBBEE is much more than merely black ownership and control. He then discusses two difficulties: attracting black investors and finding the right ones.

This is the second article in a series by John on BEE. The first article can be found at http://www.tmtd.biz/2006/09/27/bee-part-1/ Continue reading ‘A is for Apple, BEE is for Business (part 2)’

The War for Black Talent

One of TomorrowToday’s bright young stars, Aloysias Maimane helps us to understand some of the unique drivers and motivators of young, black talent. His insights will assist those who are battling to attract and retain these “black diamonds”.

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A is for Apple, BEE is for Business (part 1)

In the first of a three part series, John Maxwell, co-founder and administrator of an exciting new venture, the Nkomazi Community Trust, looks at various responses to Black Economic Empowerment strategies in South Africa. He offers a broad introduction to the current BEE landscape, and suggests that companies have a responsibility to societal development and change.

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New study shows how marketers can better connect with SA’s black middle class

Issued by: UCT Unilever Institute of Strategic Marketing
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Fascinating new research shows that an alarming percentage of Black Diamonds - South Africa’s fast-growing and affluent black middle class - feel that marketing communication often misses the mark when it comes to connecting with them. Black middle classA hot-off-the-press study by the UCT Unilever Institute and Research Surveys has found that 49% of Black Diamonds feel that they are misrepresented in the media by local marketers and advertisers. One respondent summed up the feeling of almost half of the respondents by saying: “South Africa has had the political revolution, we’re in the midst of the economic revolution, but we have yet to see a media revolution!”

UCT Unilever Institute and Research Surveys coined the term ‘Black Diamond’ earlier this year after undertaking the first comprehensive marketing study on SA’s black middle class. The term refers to South Africa’s two million-strong black middle class which is growing at an estimated rate of 50% a year, and currently has an annual spending power of R130-billion.

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Pseudo tolerance

While watching the first episode of Survivor South Africa last night, Sam and I wondered how the series would differ from the US version and whether we’d see a distinctly South African flavour come out of the tried and tested Survivor script and screenplay. At first we reckoned that we’d see how much more tolerant South Africans are of our fellow earth-inhabitants than those of our American compatriots.

I wonder?

One might suggest that because of our legacy as a country and the role prejudice has played post-94, we’ve developed a sincere and genuine acceptance and tolerance of each other as South Africans. Pre-94, aggression and open conflict with one another was pretty much rewarded by the system (regime) and of late the system change no longer rewards that behaviour. So, is the tolerance we see around us genuine or perhaps a pseudo form of tolerance to simply please the reputation(delusion) we have of ourselves as a forgiving and reconciliatory nation? In fact, I wonder if we as South Africans even know how to handle conflict?

Your thoughts please.

The merits and demerits of being a black woman

The joke goes that the easiest person for a personnel agency to place in South Africa these days is a disabled, lesbian black woman with tertiary qualifications. Not a very good joke, I’ll grant you, but indicative of the struggle to rectify the imbalances of the past in my home country. The point being that there is inherent, systematic discrimination built into our systems, and we can only change this by being intentional and conscious about our actions and attitudes. There is no easy way to fix discrimination, or to develop true diversity.

The difficulty is that the starting point is within us. Most of us are not even aware of our discriminatory bias. Ask yourself: “when a taxi drives like a maniac and pulls in front of you, nearly cutting you off the road, who do you mentally picture is driving that vehicle?” Depending on your city, you might answer: Johannesburg: young, black male (unlicensed, arrogant, rude, and probably armed); Sydney: middle-aged, Asian (can’t speak English); London: middle-aged, Pakistani; New York: unknown origin, but “not from here” and can’t speak English (maybe even an alien?). In each case, we might be right, but we could also be hopelessly wrong. Yes, we can have a bit of fun with the issue of discrimination… But, lets be aware of our own latent prejudices. That’s the starting point, and its more difficult than we can ever know to overcome them.

That’s why external pressures have to sometimes be imposed. In South Africa, right now, that means that being a talented black woman is a great thing to be. Yet, the prejudice might stop your career reaching the heights it should.

In an article entitled, “Subtle Forms of Discrimination Driving Women of Color from Top Law Firms” on BlackAmericaWeb.com, Monica Lewis reported on 7 Aug 2006 that the American Bar Association and the National Opinion Research Center at the University of Chicago released a report last week during the bar association’s annual convention in Honolulu. The report found that women of color frequently experience subtle forms of discrimination in US law firms, prompting them to leave lucrative and coveted jobs with some of the nation’s best law firms. (Read more below).

Our view is that it is absolutely essential to build real diversity muscle into an organisation. This doesn’t just mean getting people with different skin colours or anatomical bits into your boardroom - because its all too easy to subtly (and not so subtly) promote only those blacks and women who act and think like white men. And its easy for them to start doing so once they learn the rules. To put it another way - its often the best ones that leave, because they see the game and refuse to play it. NO. We need REAL diversity - of worldviews - hard coded into our companies. That is a key ingredient to resilience, multi-national and multi-market success, and to a sustainable competitive advantage in the future.

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Dean Jones sacked after ‘terrorist’ remark

Pardon me for a parochial comment (about cricket and about South Africa), but this caught my eye…

Dean Jones, the former Australia Test batsman turned TV commentator, has been sacked by his employers, Ten Sports, after calling Hashim Amla a ‘terrorist’ on live television during the fourth day’s play between Sri Lanka and South Africa at Colombo. When Amla, who is a devout Muslim, complete with full beard, took the catch to dismiss Sangakkara, Jones was heard to say “the terrorist has got another wicket”.

Jones is distraught and repentent (see his statement below), but he is also fired. In a connected and flat world like the one we live in, you can’t get away with any form of prejudice like that. And public commentators (of any sort) cannot get away with private prejudice for too long either (long live the impending death of spin doctors everywhere!!).
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Diversity poll

Diversity interventions in the workplace – is it relevant?

Yes, it’s so hot right now.

What is diversity?

No need for it - South Africans understand diversity.

 

Complaining about discrimination

Last week, the USA Supreme Court ruled on the matter of Burlington Northern v. White, a sexual discrimination case. Basically, the woman involved had been verbally harassed by a male supervisor in front of her all male colleagues. When she ultimately complained, he was discplined, but she was essentally demoted, and trumped up disciplinary charges brought against her (she was off work for 37 days without pay). For details of the case, read the summary here.

The reason this had made it to the Supreme Court was so that a decision could be made about what constitutes unfair labour practice and discrimination. “The court accepted the case to resolve what is called a ’split’ among the lower courts: different appeals courts had adopted differing standards for determining the level of harm necessary for an action to constitute retaliation under Title VII. Some courts required an ‘ultimate employment action’ (firing, demotion or decisions with ‘tangible economic consequences’). Others required only that the action be ‘materially adverse,’ and still others required that the action be ‘likely to deter’ complaints of discrimination.” The Supreme Court had to decide where to draw the line in issues of workplace discrimination. The outcome has huge implications for women and all minorities in America.

The Court ruled last week.

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Men and women in the office

A small little filler in the BusinessWeek magazine, 29 May 2006 edition, caught my eye. It is about what different people want in the physical layout of their offices. Interesting read:

What Do Men Want? A Thermostat
By Elizabeth Woyke

To build a better work space, consult the worker bees. In a poll conducted by Knoll, a furnishings maker, and research firm DYG, 850 workers at companies with 100 or more employees were asked what surroundings made them productive. Some 45% said they work best in private offices. The rest prefer collaborative spaces (16%), their homes (18%), or other sites outside the office (22%).

Some 40% of Gen Y workers, aged 18 to 29, said they like open office plans. (Just 18% said they would choose cubicle-like stations with panels for privacy). “Young people are saying this is how we expect and want to work,” says Christine Barber, Knoll’s director of workplace research. “That’s driving a trend toward more creative, interactive work environments.”

Then there’s what might be called the thermostat factor. Women listed eight attributes as having a “high impact” on productivity, including privacy, natural light, and the option of personalizing a space. Men named just one: the ability to control the air conditioning or heat.

Original source: click here.

Diversity lessons in Canada

All around the world, it is becoming clear that a diverse work environment is a helpful environment for fostering innovation, global awareness, emotionally healthy workplaces, creativity, resilience and tolerance. Its becoming clear that diversity is an essential ingredient for sustainable competitive advantage.

That means that companies established within countries and communities that have natural diversity have a distinct advantage. Multi-lingual, multi-ethnic, and multi-faith countries have an advantage over those countries where diversity has simply been boiled down to gender and age issues. But regardless of the natural environment, every company has the ability to generate all sorts of diversity - internally and externally.

A report in The Toronto Star, 1 April 06, looks at how Canadian consultants are getting in on the act, and helping companies with this pressing issue. Read it here. The major points are summarised below.

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How to Lose Friends and Inflame People

When the Secretary-General of the United Nations makes official mention of your newspaper, its either very good or very bad. For the Danish newspaper, Jyllands-Posten, its very, VERY bad.

The paper is being protected by security guards and several of its cartoonists have gone into hiding after the newspaper published a series of twelve cartoons about the prophet Muhammad (see them all here - scroll down). According to Islam it is blasphemous to make images of the prophet. In response, Muslim fundamentalists have threatened to bomb the paper’s offices and kill the cartoonists. Around the world, Danish embassies are being picketed, and as of an hour ago, at least one (in Syria) had been set on fire (see CNN report here).

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‘My mom will sort you out!’ Boomer’s Kids @ Work

“How do you deal with a generation that has had their parents take care of all their problems when they face disappointment in the workplace?”

This is a question most HR Managers are asking themselves in the US and soon in SA as they increasingly have to deal with winging moms and dads. They can expect to receive calls concerning anything from a promotion that didn’t happen, or review that was ‘not a fair reflection of my son’s perfomance’. In the US where Baby Boomers are now having their 20 year olds in the world of work are treating their kids’ employers the same way they have dealt with their Kindergarten Teachers, Baseball Coaches and University Professors.

“Companies are just now waking up to the havoc that the newest generation of workers is causing in their offices.” FastCompany Article

Boomers have been known to be over protective over their children as they seek to give them the best that the world can offer. This new trend of treating employers as school teachers includes making nonstop calls until they are heard, sending nasty emails and threatning legal action. Now this behaviour is not one associated with a majority of Baby Boomers in South Africa but one cannot rule it out.

So before you carelessly fill that review, think of the candidates mom, then make your mark!

The Wisdom of Crowds

wisdom of crowds When the space shuttle Challenger exploded shortly after take-off on January 28, 1986 who would have known that, out of the 4 publically listed contractors to the shuttle, the Dow Jones market singled out the party responsible prior to any investigation into the infamous O-ring that caused the explosion? This is one of the many case studies and examples that James Surowiecki lists in support of his premise in The Wisdom of Crowds (Buy it at Amazon.com or Kalahari.net):

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More grandparents raising children

One of the major problems of the AIDS epidemic in Africa (and soon in Asia, Russia, China and India, too), is that it hits the middle age people most (mainly because in Africa, AIDS is sexually transmitted between heterosexuals). This has the effect of removing parents from society. Its hard to write that blandly, without feeling the impact of it in your gut - especially if you live in Africa at the moment. For example, The Starfish Foundation estimates that there will be over 2 million orphans in southern Africa alone, by the year 2010.

This is a demographic tidal wave.

But I was interested to discover that it is by no means unique to Africa, nor to AIDS affected countries. In Australia, for example, there are over 22,500 grandparent-headed families (see full report). The majority of those cases are a result of a parent’s drug or alcohol abuse, neglect, death or disability.

According to The US Census 2000, there were 2,350,477 grandparents in the USA responsible for raising one or more of their grandchildren (from GrandsPlace), accounting for 6% (or 4.5 million) of all US children. The literature on this phenomenon suggests that there are probably many more children in informal care arrangements residing with their grandparents than the data can capture, and the number is growing rapidly (see more info at National Center for Grandparents raising Grandchildren or Grandparenting.org). In the US, between 1990 and 2000, the number of children under 18 increased by 14.3%; within that same decade, the number of US children in grandparent-headed households increased by 30%. The data also indicates that grandparent-headed households are twice as likely to live in poverty as other American families.

This is a frightening social phenomenon.

Taking a step back … diversity

different“According to the philosopher Ly Tin Wheedle, chaos is found in greatest abundance wherever order is being sought. It always defeats order, because it is better organized.� (Interesting Times – Terry Pratchett)

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Diversity: So how should we do this?

Written by Jean Cooper and Graeme Codrington.

The previous e-zine had a great article by Barrie Bramley and Dr. Graeme Codrington, entitled: Loving and leading diversity. In this article they explain the business benefits of deeply embracing diversity in the workplace. They also touched on how NOT to do diversity.

However, if the way to approach the opportunities diversity opens to our organisations is NOT to force people into a room where we expect them to talk to each other and like each other, how then should it be done? In a longitudinal study (over 12 years) by the University of Pretoria, they came up with an interesting framework for making diversity work. I call it the “3 spaces-framework”, based on the research of Prof Hannes De Beer (2002).

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