So close yet no cigar!
I recently moved house and needed to have my mail redirected. The Royal Mail has an awesome service that automatically redirects your mail to a new location for just a small fee. It’s great as it means no worrying about important mail not getting to you on time or having to find the time to go and pick up mail at your old house. Best of all there is an easy online application form eeszy peezy simple stuff and it works brilliantly. Well done Royal Mail for delivering a great customer experience.
But there is more to this story…
When I was filling in my online application to have my mail redirected, the Royal Mail kindly offered to send me a house warming gift – a pack of “yummy and useful goodies” delivered to my new address to help make the move a little easier. Not necessary to be honest but a nice touch I thought so I ticked the box. A few days later my house warming gift arrived at my new home. There was a rough knock at the door, I opened it and had a box practically thrown at me by the postman, he grunted loudly at me (it was closer to a growl) and stormed off. Startled by the abruptness of his behaviour I closed the door and went inside wondering what would be in my goody pack, it was a big box and pretty heavy. Excitedly I opened it, loosely arranged inside the box were:
- six cans of Fanta mixed fruits flavour
- box of 10 tea bags (the box had been completely squashed and deformed by the heavier fantas)
- A bottle of long life milk
- 3 flyers promoting companies that had nothing to do with Royal Mail
My excitement began to deflate. The presentation of the gift pack was awful, the box was too big for the contents, which made it look like there was less in it. The weight had clearly been the Fantas and the long life milk. The Fantas, a flavour I’d never heard of were the most vile I’d ever tasted. To be honest I’m sure it was up their with the cough medicine my mother used to force feed me! I began wondering if the company supplying these gift packs for the Royal Mail had picked up a discontinued flavour for next to nothing and was now subjecting new home movers with this sickly sweet dishwashing tasting liquid that glows in the dark! Where was my favourite Fanta orange? The remaining drinks went straight down the drain. Next I took out the very sad looking squashed tea bags that had clearly lost the brawl they had been having with the Fantas and the bottle of long life milk as they slid around the box.








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